@import"https://fonts.googleapis.com/css2?family=DM+Mono:wght@400;500&family=Manrope:wght@400;500;600;700&display=swap";.csv-import-panel[data-v-0504ce16]{margin:18px 30px 0;padding:20px;border:1px solid #d8b4a7;border-left:3px solid #d35f3f;background:#f7eee8}.csv-import-panel[data-valid=true][data-v-0504ce16]{border-color:#c6d2ac;border-left-color:#7a9652;background:#eef1e8}.csv-import-panel header[data-v-0504ce16]{display:flex;align-items:start;justify-content:space-between;gap:15px}.csv-import-panel h4[data-v-0504ce16]{margin:4px 0 0;overflow-wrap:anywhere;font-size:15px}.csv-summary[data-v-0504ce16]{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));margin-top:16px;border:1px solid rgba(23,59,56,.16);background:#ffffff73}.csv-summary div[data-v-0504ce16]{padding:11px 14px;border-right:1px solid rgba(23,59,56,.12)}.csv-summary div[data-v-0504ce16]:last-child{border-right:0}.csv-summary span[data-v-0504ce16]{display:block;color:#75817e;font:500 8px DM Mono,monospace;letter-spacing:.1em}.csv-summary strong[data-v-0504ce16]{display:block;margin-top:4px;font:600 18px DM Mono,monospace}.csv-errors[data-v-0504ce16],.csv-ready[data-v-0504ce16]{margin:14px 0 0;font-size:11px;line-height:1.6}.csv-errors[data-v-0504ce16]{color:#8c3727}.csv-errors ul[data-v-0504ce16]{max-height:130px;margin:7px 0 0;padding-left:19px;overflow-y:auto}.csv-ready[data-v-0504ce16]{color:#52635f}.csv-items[data-v-0504ce16]{max-height:180px;margin:12px 0 0;padding:0;overflow-y:auto;list-style:none;border:1px solid rgba(23,59,56,.12);background:#ffffff80}.csv-items li[data-v-0504ce16]{display:grid;grid-template-columns:52px minmax(100px,.7fr) minmax(140px,1.3fr);gap:9px;align-items:center;padding:8px 10px;border-top:1px solid rgba(23,59,56,.09)}.csv-items li[data-v-0504ce16]:first-child{border-top:0}.csv-items span[data-v-0504ce16]{padding:3px 5px;color:#365424;background:#e1e9cd;font:500 8px DM Mono,monospace;text-align:center;text-transform:uppercase}.csv-items span[data-action=update][data-v-0504ce16]{color:#75402f;background:#f0ddd5}.csv-items strong[data-v-0504ce16]{overflow:hidden;font:500 10px DM Mono,monospace;text-overflow:ellipsis}.csv-items small[data-v-0504ce16]{overflow:hidden;color:#697672;font-size:10px;text-overflow:ellipsis;white-space:nowrap}.primary-action[data-v-0504ce16]{margin-top:14px}@media(max-width:520px){.csv-import-panel[data-v-0504ce16]{margin-inline:20px}}.filter-bar[data-v-a693b0e1]{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;padding:14px 18px;border-bottom:1px solid #e5e2d9}.filter-bar label[data-v-a693b0e1]{display:grid;gap:4px;font:500 9px DM Mono,monospace;color:#74817d;text-transform:uppercase}.filter-bar select[data-v-a693b0e1],.filter-bar input[data-v-a693b0e1]{min-width:140px}.auto-confirm[data-v-a693b0e1]{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:#4f5d59;text-transform:none}.acting-staff[data-v-a693b0e1]{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:#4f5d59}.bulk-bar[data-v-a693b0e1]{display:flex;align-items:center;gap:12px;padding:10px 18px;background:#e1e9cd;font-size:12px}.session-row[data-v-a693b0e1]{cursor:pointer}.session-row[data-v-a693b0e1]:hover{background:#f4f2ec}.session-link[data-v-a693b0e1]{color:inherit;font-variant-numeric:tabular-nums}.select-cell[data-v-a693b0e1]{width:32px}.status-cell[data-v-a693b0e1]{white-space:nowrap}.status-cell select[data-v-a693b0e1]{font-size:11px}.reviewer-cell[data-v-a693b0e1]{max-width:120px;white-space:nowrap}.reviewer-cell code[data-v-a693b0e1]{font:500 10px DM Mono,monospace}.reviewer-cell small[data-v-a693b0e1]{color:#8b948f}.auto-mark[data-v-a693b0e1]{display:block;margin-top:2px;color:#8a7c5c;font-size:9px}.badge[data-outcome=escalated][data-v-a693b0e1]{color:#75402f;background:#f0ddd5}.badge[data-outcome=handled][data-v-a693b0e1]{color:#365424;background:#e1e9cd}.load-more[data-v-a693b0e1]{display:flex;justify-content:center;padding:16px}.knowledge-panel[data-v-3bc9833e]{margin-top:10px;padding:12px 14px;background:#fff;border:1px solid #ddd8cb;display:grid;gap:10px}.panel-heading[data-v-3bc9833e]{display:flex;justify-content:space-between;align-items:baseline}.panel-note[data-v-3bc9833e]{margin:0;font-size:11px;line-height:1.6;color:#74817d}blockquote[data-v-3bc9833e]{margin:0;padding:8px 10px;background:#f4f2ec;font-size:12px;line-height:1.6}.similar-list[data-v-3bc9833e]{margin:0;padding:0;list-style:none;display:grid;gap:8px}.similar-list li[data-v-3bc9833e]{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;padding:8px 10px;background:#eef2e6}.similar-list code[data-v-3bc9833e]{display:block;font:500 9px DM Mono,monospace;color:#4f5d59}.similar-list strong[data-v-3bc9833e]{display:block;font-size:12px;margin:2px 0}.similar-list small[data-v-3bc9833e]{display:block;font-size:11px;color:#74817d;line-height:1.5}.knowledge-form[data-v-3bc9833e]{display:grid;gap:8px}.knowledge-form label[data-v-3bc9833e]{display:grid;gap:4px;font:500 9px DM Mono,monospace;color:#74817d;text-transform:uppercase}.back-link[data-v-46c18b19]{color:inherit;text-decoration:none}.back-link[data-v-46c18b19]:hover{text-decoration:underline}.status-control[data-v-46c18b19]{display:grid;gap:4px;justify-items:end}.status-control label[data-v-46c18b19]{display:grid;gap:4px;font:500 9px DM Mono,monospace;color:#74817d;text-transform:uppercase}.auto-mark[data-v-46c18b19]{color:#8a7c5c;font-size:9px}.reviewer[data-v-46c18b19]{color:#74817d;font-size:10px}.reviewer span[data-v-46c18b19]{color:#4f5d59}.detail-grid[data-v-46c18b19]{display:grid;grid-template-columns:minmax(0,2fr) minmax(240px,1fr);gap:18px;align-items:start}@media(max-width:900px){.detail-grid[data-v-46c18b19]{grid-template-columns:minmax(0,1fr)}}.transcript[data-v-46c18b19]{margin:0;padding:18px;list-style:none;display:grid;gap:14px}.transcript li[data-v-46c18b19]{padding:12px 14px;background:#f4f2ec;border-left:3px solid #cfd8cc}.transcript li[data-speaker=assistant][data-v-46c18b19]{background:#eef2e6;border-left-color:#8fa36f}.turn-meta[data-v-46c18b19]{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:6px}.turn-meta strong[data-v-46c18b19]{font-size:11px;color:#4f5d59}.turn-meta small[data-v-46c18b19]{color:#8b948f;font:500 9px DM Mono,monospace}.transcript p[data-v-46c18b19]{margin:0 0 6px;font-size:13px;line-height:1.7}.gap-list[data-v-46c18b19]{margin:0;padding:18px;list-style:none;display:grid;gap:12px}.gap-list li[data-v-46c18b19]{padding:10px 12px;background:#f0ddd5}.gap-list p[data-v-46c18b19]{margin:0 0 4px;font-size:12px;line-height:1.6}.gap-list small[data-v-46c18b19]{color:#8b948f;font:500 9px DM Mono,monospace}.gap-list .row-action[data-v-46c18b19]{margin-top:8px}.linked[data-v-46c18b19]{margin:8px 0 0;font-size:11px;color:#4f5d59;display:flex;align-items:center;gap:6px;flex-wrap:wrap}.linked code[data-v-46c18b19]{font:500 10px DM Mono,monospace}.gap-note[data-v-46c18b19]{padding:0 18px 18px;margin:0;font-size:11px;color:#74817d}.badge[data-outcome=escalated][data-v-46c18b19]{color:#75402f;background:#f0ddd5}.badge[data-outcome=handled][data-v-46c18b19]{color:#365424;background:#e1e9cd}.simulator-workspace[data-v-4e211e87]{grid-template-columns:minmax(300px,350px) minmax(0,1fr);align-items:start}.production-mic[data-v-4e211e87]{min-height:66px;background:#eef1e8}.call-card[data-v-4e211e87]{min-height:720px;display:flex;flex-direction:column;border:1px solid #d7d1c5;background:#faf8f2;box-shadow:0 20px 60px #18323014}.call-head[data-v-4e211e87]{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:22px 28px;border-bottom:1px solid #ded8ce}.call-head h3[data-v-4e211e87]{margin:4px 0 0;font:500 20px DM Mono,monospace;letter-spacing:-.02em}.call-status[data-v-4e211e87]{display:flex;align-items:center;gap:10px}.call-status em[data-v-4e211e87]{font-style:normal;color:#6f7d79;font:500 10px DM Mono,monospace;letter-spacing:.06em;text-transform:uppercase}.call-status .dot[data-v-4e211e87]{width:8px;height:8px;border-radius:50%;background:#b9c2bd}.call-status .dot.live[data-v-4e211e87]{background:#d2f36a;box-shadow:0 0 0 4px #d2f36a2e}.hangup[data-v-4e211e87]{padding:7px 11px;border:1px solid #d7c3bc;color:#a74631;background:transparent;font:500 9px DM Mono,monospace;letter-spacing:.06em;text-transform:uppercase}.hangup[data-v-4e211e87]:hover{border-color:#a74631}.transcript[data-v-4e211e87]{flex:1;min-height:420px;max-height:62vh;overflow-y:auto;padding:24px 28px;display:flex;flex-direction:column;gap:20px}.call-empty[data-v-4e211e87]{min-height:380px;margin:auto 0}.turn[data-v-4e211e87]{display:flex;flex-direction:column;gap:8px}.bubble[data-v-4e211e87]{max-width:84%}.bubble-meta[data-v-4e211e87]{display:block;margin-bottom:5px;color:#8b9692;font:500 9px DM Mono,monospace;letter-spacing:.08em;text-transform:uppercase}.bubble p[data-v-4e211e87]{margin:0;line-height:1.7;font-size:14px}.bubble.caller[data-v-4e211e87]{align-self:flex-end;text-align:right}.bubble.caller p[data-v-4e211e87]{display:inline-block;padding:12px 16px;text-align:left;color:#24302e;background:#e9e5db;border-radius:2px}.bubble.assistant[data-v-4e211e87]{align-self:flex-start}.bubble.assistant .bubble-body[data-v-4e211e87]{display:block;width:100%;padding:14px 16px;border:0;border-left:3px solid #173b38;color:#eef5ec;background:#173b38;text-align:left;cursor:pointer}.bubble.assistant .bubble-body.static[data-v-4e211e87]{cursor:default}.bubble.assistant[data-action=escalate] .bubble-body[data-v-4e211e87]{border-left-color:#d35f3f;color:#2c1c17;background:#f4dfd5}.bubble.assistant .bubble-body[data-v-4e211e87]:not(.static):hover{filter:brightness(1.03)}.bubble.assistant .bubble-meta[data-v-4e211e87]{color:#9fb4ae}.bubble.assistant[data-action=escalate] .bubble-meta[data-v-4e211e87]{color:#9a6a58}.bubble.assistant.pending .bubble-body[data-v-4e211e87]{border-left-color:#b9c2bd;color:#b7c8c3;background:#22403d}.bubble.assistant.pending .bubble-meta[data-v-4e211e87]{color:#8fa6a1}.bubble.assistant.errored .bubble-body[data-v-4e211e87]{border-left-color:#a74631;color:#2c1c17;background:#f0ddd5}.bubble.assistant.errored .bubble-meta[data-v-4e211e87]{color:#9a6a58}.searching[data-v-4e211e87]{display:inline-flex;align-items:center;gap:8px;font-size:13px}.searching i[data-v-4e211e87]{width:5px;height:5px;border-radius:50%;background:currentColor;opacity:.5;animation:searching-4e211e87 1s infinite ease-in-out}.searching i[data-v-4e211e87]:nth-child(2){animation-delay:.15s}.searching i[data-v-4e211e87]:nth-child(3){animation-delay:.3s}@keyframes searching-4e211e87{0%,80%,to{opacity:.3}40%{opacity:1}}.action-tag[data-v-4e211e87]{margin-left:6px;padding:2px 6px;font-style:normal;font-size:8px;letter-spacing:.08em;color:#173b38;background:#d2f36a}.action-tag[data-action=escalate][data-v-4e211e87]{color:#fff;background:#a74631}.detail-toggle[data-v-4e211e87]{display:block;margin-top:9px;font:500 9px DM Mono,monospace;letter-spacing:.08em;opacity:.8}.turn-detail[data-v-4e211e87]{margin-top:2px;padding:16px;border:1px solid #ded8ce;border-left:3px solid #cfc8bc;background:#fff;display:grid;gap:16px}.detail-summary[data-v-4e211e87]{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.detail-summary>div[data-v-4e211e87]{display:grid;gap:3px;align-content:start}.detail-summary span[data-v-4e211e87]{color:#7c8985;font:500 9px DM Mono,monospace;letter-spacing:.1em}.detail-summary strong[data-v-4e211e87]{font:600 13px DM Mono,monospace;text-transform:uppercase}.detail-summary strong[data-action=play][data-v-4e211e87]{color:#365424}.detail-summary strong[data-action=escalate][data-v-4e211e87]{color:#a74631}.detail-summary small[data-v-4e211e87]{color:#6f7d79;font-size:11px;overflow-wrap:anywhere}.detail-label[data-v-4e211e87]{color:#7c8985;font:500 9px DM Mono,monospace;letter-spacing:.1em}.candidate-list[data-v-4e211e87]{margin:12px 0 0;padding:0;list-style:none;counter-reset:candidates}.candidate-list li[data-v-4e211e87]{padding:12px 0;border-top:1px solid #ece7de;counter-increment:candidates}.candidate-rank[data-v-4e211e87]{display:flex;align-items:center;justify-content:space-between;gap:10px}.candidate-rank strong[data-v-4e211e87]:before{margin-right:8px;color:#d35f3f;content:counter(candidates,decimal-leading-zero);font:500 9px DM Mono,monospace}.candidate-rank strong[data-v-4e211e87]{font-size:13px}.candidate-rank span[data-v-4e211e87]{color:#52635f;font:500 9px DM Mono,monospace}.candidate-list p[data-v-4e211e87]{margin:6px 0 3px;color:#405653;font-size:12px}.candidate-list small[data-v-4e211e87]{color:#84908d;font-size:10px}.no-candidates[data-v-4e211e87]{margin:10px 0 0;color:#7c5a4d;font-size:12px;line-height:1.6}.detail-timings[data-v-4e211e87]{display:flex;flex-wrap:wrap;gap:8px;padding-top:4px;border-top:1px solid #ece7de}.detail-timings span[data-v-4e211e87]{color:#788581;font:500 8px DM Mono,monospace;letter-spacing:.06em}.composer[data-v-4e211e87]{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;padding:16px 20px;border-top:1px solid #ded8ce;background:#f2efe7}.composer-input[data-v-4e211e87]{padding:13px 14px;border:1px solid #cfc8bc;border-radius:0;outline:none;color:#173432;background:#fff;font-size:14px}.composer-input[data-v-4e211e87]:focus{border-color:#d35f3f;box-shadow:inset 3px 0 #d35f3f}.composer-send[data-v-4e211e87]{padding:0 22px;border:0;color:#fff;background:#173b38;font-weight:700}.composer-send[data-v-4e211e87]:disabled{opacity:.45;cursor:not-allowed}@media(max-width:850px){.simulator-workspace[data-v-4e211e87]{grid-template-columns:1fr}.transcript[data-v-4e211e87]{max-height:none}.bubble[data-v-4e211e87]{max-width:100%}}@media(max-width:620px){.call-head[data-v-4e211e87],.transcript[data-v-4e211e87],.composer[data-v-4e211e87]{padding-left:18px;padding-right:18px}.detail-summary[data-v-4e211e87]{grid-template-columns:1fr}}.hotel-users-page[data-v-1f211822]{display:grid;gap:18px}.user-form[data-v-1f211822]{display:grid;grid-template-columns:repeat(4,minmax(140px,1fr)) auto;gap:12px;align-items:end;padding:18px}label[data-v-1f211822]{display:grid;gap:6px;font-size:12px}input[data-v-1f211822],select[data-v-1f211822]{padding:9px;border:1px solid #ccd5d2;border-radius:6px}.temporary-password[data-v-1f211822]{display:flex;gap:14px;align-items:center;padding:14px;background:#fff4cc;border-radius:8px}.temporary-password code[data-v-1f211822]{font-size:15px}.user-list[data-v-1f211822]{padding:0 18px}.user-row[data-v-1f211822]{display:grid;grid-template-columns:minmax(220px,1fr) auto auto auto auto;gap:12px;align-items:center;padding:16px 0;border-bottom:1px solid #e5e9e7}.user-row div[data-v-1f211822]{display:grid;gap:4px}.user-row small[data-v-1f211822]{color:#6b7773}@media(max-width:900px){.user-form[data-v-1f211822],.user-row[data-v-1f211822]{grid-template-columns:1fr}}.hotels-page[data-v-524242ec]{display:grid;gap:18px}.hotel-form[data-v-524242ec]{display:grid;gap:14px;max-width:620px;padding:20px}label[data-v-524242ec]{display:grid;gap:6px;font-size:13px}input[data-v-524242ec]{min-height:38px;padding:8px 10px}.form-error[data-v-524242ec]{color:#b42318;margin:0}.form-success[data-v-524242ec]{color:#067647;margin:0}.passkey-page[data-v-ea72667a]{display:grid;gap:18px}.page-heading[data-v-ea72667a]{display:flex;justify-content:space-between;gap:20px;align-items:end}.credential-list[data-v-ea72667a]{padding:0 18px}.credential-row[data-v-ea72667a]{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:16px 0;border-bottom:1px solid #e5e9e7}.credential-row div[data-v-ea72667a]{display:grid;gap:4px}.credential-row small[data-v-ea72667a]{color:#6b7773}.recovery-note[data-v-ea72667a]{padding:16px 18px;border-left:4px solid #d35f3f;background:#f7eee8}.recovery-note p[data-v-ea72667a]{margin:6px 0 0;color:#5e6b67;font-size:13px;line-height:1.65}@media(max-width:720px){.page-heading[data-v-ea72667a]{align-items:stretch;flex-direction:column}}.auth-panel[data-v-19e0d704]{width:min(440px,calc(100vw - 32px));padding:38px;color:#183230;background:#faf8f2;border:1px solid #d7d1c5;box-shadow:0 24px 80px #102b2a2e}.auth-panel.inline[data-v-19e0d704]{max-height:calc(100vh - 40px);overflow-y:auto}.auth-brand[data-v-19e0d704]{display:flex;align-items:center;gap:10px;margin-bottom:34px}.auth-brand span[data-v-19e0d704]{width:32px;height:32px;display:grid;place-items:center;color:#102b2a;background:#d2f36a;font:500 10px DM Mono,monospace}.auth-brand strong[data-v-19e0d704]{font-size:17px}.auth-eyebrow[data-v-19e0d704]{margin:0 0 7px;color:#d35f3f;font:500 10px DM Mono,monospace;letter-spacing:.16em}h1[data-v-19e0d704]{margin:0;font-size:30px;letter-spacing:-.05em}.auth-intro[data-v-19e0d704]{margin:12px 0 24px;color:#64716d;font-size:13px;line-height:1.65}label[data-v-19e0d704]{display:grid;gap:7px;margin-top:15px;color:#65736f;font:500 10px DM Mono,monospace;letter-spacing:.08em}input[data-v-19e0d704]{width:100%;padding:13px;border:1px solid #cfc8bc;border-radius:0;color:#173432;background:#fff;outline:none;font:14px Manrope,sans-serif;letter-spacing:0}input[data-v-19e0d704]:focus{border-color:#d35f3f;box-shadow:inset 3px 0 #d35f3f}.password-policy[data-v-19e0d704]{margin:10px 0 0;color:#65736f;font-size:11px;line-height:1.55}.auth-error[data-v-19e0d704],.auth-notice[data-v-19e0d704]{margin:15px 0 0;padding:10px 12px;font-size:12px;line-height:1.5}.auth-error[data-v-19e0d704]{color:#8d2818;background:#f4dfd5}.auth-notice[data-v-19e0d704]{color:#365424;background:#e1e9cd}.auth-primary[data-v-19e0d704]{width:100%;margin-top:20px;padding:13px;border:0;color:#fff;background:#173b38;font-weight:700}.auth-primary[data-v-19e0d704]:disabled,.auth-link[data-v-19e0d704]:disabled{cursor:wait;opacity:.55}.auth-secondary[data-v-19e0d704]{width:100%;margin-top:10px;padding:12px;border:1px solid #173b38;color:#173b38;background:transparent;font-weight:700}.auth-secondary[data-v-19e0d704]:disabled{cursor:wait;opacity:.55}.auth-link[data-v-19e0d704]{width:100%;margin-top:12px;padding:7px;border:0;color:#52635f;background:transparent;font-size:12px;text-decoration:underline}.auth-boundary[data-v-f82f88e2]{min-height:100%}.expiry-warning[data-v-f82f88e2]{position:fixed;z-index:40;right:20px;bottom:20px;width:min(420px,calc(100vw - 40px));display:flex;align-items:center;justify-content:space-between;gap:16px;padding:15px 17px;color:#173432;background:#f2e7de;border:1px solid #d9b8a7;box-shadow:0 14px 44px #18323029}.expiry-warning div[data-v-f82f88e2]{display:grid;gap:3px}.expiry-warning strong[data-v-f82f88e2]{font-size:12px}.expiry-warning span[data-v-f82f88e2]{color:#65736f;font-size:11px}.expiry-warning button[data-v-f82f88e2]{flex:0 0 auto;padding:9px 11px;border:0;color:#fff;background:#173b38;font-size:11px;font-weight:700}.reauth-overlay[data-v-f82f88e2]{position:fixed;z-index:50;inset:0;display:grid;place-items:center;padding:20px;background:#102b2aad;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}:root{font-family:Manrope,system-ui,sans-serif;color:#183230;background:#eeeae1;font-synthesis:none}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh}button,input,textarea,select{font:inherit}button{cursor:pointer}.shell{min-height:100vh;display:flex}.sidebar{--sidebar-width: 248px;position:sticky;top:0;align-self:flex-start;height:100vh;width:var(--sidebar-width);flex:0 0 var(--sidebar-width);display:flex;flex-direction:column;overflow:hidden;color:#f6f1e6;background:#102b2a;border-right:1px solid rgba(255,255,255,.16);transition:width .18s ease,flex-basis .18s ease}.shell.collapsed .sidebar{--sidebar-width: 64px}.brand{display:flex;gap:10px;align-items:center;padding:14px 12px;border:0;color:inherit;background:transparent;text-align:left}.brand strong{display:block;font-size:17px;letter-spacing:-.04em;white-space:nowrap}.brand-mark{width:30px;height:30px;flex:0 0 30px;display:grid;place-items:center;font:500 11px DM Mono,monospace;color:#102b2a;background:#d2f36a}.hotel-selector{display:grid;gap:5px;margin:2px 12px 12px;color:#8fa6a1;font:500 9px DM Mono,monospace;letter-spacing:.12em}.hotel-selector select{width:100%;padding:7px;border:1px solid rgba(255,255,255,.22);border-radius:0;color:#f6f1e6;background:#173b38;font:500 11px DM Mono,monospace}.hotel-selector select:focus{outline:1px solid #d2f36a;outline-offset:1px}.nav-mark{width:24px;height:24px;flex:0 0 24px;display:grid;place-items:center;font:500 9px DM Mono,monospace;border:1px solid rgba(255,255,255,.14)}.sidebar nav{flex:1;overflow-y:auto;padding:4px 8px}.nav-heading{margin:12px 8px 3px;color:#6f8783;font:500 9px DM Mono,monospace;letter-spacing:.18em;text-transform:uppercase;white-space:nowrap}.sidebar nav button{width:100%;display:flex;gap:9px;align-items:center;padding:4px 7px;border:0;border-left:2px solid transparent;color:#8fa6a1;background:transparent;text-align:left}.nav-label{min-width:0;white-space:nowrap;font:500 11px DM Mono,monospace;text-transform:uppercase}.sidebar nav button:hover,.sidebar nav button.active{color:#f6f1e6;background:#ffffff0d}.sidebar nav button.active{border-left-color:#d2f36a}.sidebar nav button.active .nav-mark{border-color:#d2f36a;color:#d2f36a}.shell.collapsed .brand-text,.shell.collapsed .nav-label{display:none}.shell.collapsed .nav-heading{visibility:hidden;margin:6px 0 0;height:5px}.sidebar-foot{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 12px 12px;border-top:1px solid rgba(255,255,255,.12)}.eyebrow{margin:0 0 5px;font:500 10px/1.3 DM Mono,monospace;letter-spacing:.18em}.status{display:flex;gap:8px;align-items:center;font:500 10px DM Mono,monospace;text-transform:uppercase}.status span{width:7px;height:7px;flex:0 0 7px;border-radius:50%;background:#d2f36a;box-shadow:0 0 0 4px #d2f36a1a}.status em{font-style:normal}.collapse-toggle{flex:0 0 auto;display:grid;place-items:center;width:26px;height:26px;padding:0;border:1px solid rgba(255,255,255,.14);color:#8fa6a1;background:transparent}.collapse-toggle:hover{color:#f6f1e6;border-color:#ffffff4d}.shell.collapsed .collapse-toggle svg{transform:rotate(180deg)}.shell.collapsed .sidebar-foot{flex-direction:column;gap:10px;padding-inline:0}.shell.collapsed .status em{display:none}main{flex:1;min-width:0;padding-bottom:70px}.authorization-error{width:min(680px,calc(100% - 48px));margin:80px auto;padding:32px;border:1px solid #d8b8ac;color:#742f20;background:#f8e7e1}.authorization-error h1{margin:0;font-size:28px;letter-spacing:-.04em}.authorization-error p{margin:14px 0 0;color:#75402f;line-height:1.7}.workspace{width:min(1380px,calc(100% - 48px));margin:26px auto 0;display:grid;grid-template-columns:minmax(310px,390px) 1fr;gap:18px;position:relative}.control-card,.conversation-card{background:#faf8f2;border:1px solid #d7d1c5;box-shadow:0 20px 60px #18323014}.control-card{padding:28px}.section-heading{display:flex;align-items:center;gap:13px;margin-bottom:25px}.section-heading.second{margin-top:34px}.section-heading span{width:30px;height:30px;display:grid;place-items:center;border-radius:50%;color:#f4efe6;background:#173b38;font:10px DM Mono,monospace}.section-heading h3,.conversation-head h3{margin:0;font-size:20px;letter-spacing:-.035em}.field-label{display:block;margin-bottom:8px;font:500 10px DM Mono,monospace;letter-spacing:.12em;color:#6f7d79}.phone-input,textarea{width:100%;border:1px solid #cfc8bc;border-radius:0;color:#173432;background:#fff;outline:none}.phone-input{padding:13px 14px;font:500 18px DM Mono,monospace}textarea{padding:13px;resize:vertical;line-height:1.55}.phone-input:focus,textarea:focus{border-color:#d35f3f;box-shadow:inset 3px 0 #d35f3f}.phone-input:disabled{opacity:.45}.check{display:flex;gap:9px;align-items:center;margin:15px 0;font-size:12px;color:#5f6c68}.match-box{margin-top:12px;padding:16px;background:#e8e5dc;display:grid;gap:5px}.match-box>span{color:#75817e;font:10px DM Mono,monospace;letter-spacing:.1em}.match-box strong{font-size:20px}.match-box small{color:#64716d;line-height:1.5}.match-box[data-status=single]{background:#e1e9cd}.match-box[data-status=multiple]{background:#f4dfd5}.mic-button,.send{width:100%;border:0;color:#fff;background:#d35f3f;font-weight:700}.mic-button{min-height:64px;display:flex;justify-content:center;align-items:center;gap:12px}.mic-button.live{background:#9e3e2a;animation:pulse 1.3s infinite}.mic-button:disabled,.send:disabled{cursor:not-allowed;opacity:.45}.mic-icon{width:27px;height:27px;display:grid;place-items:center;border:1px solid rgba(255,255,255,.6);border-radius:50%;font-size:8px}.send{margin-top:8px;padding:13px;background:#173b38}.hint,.interim,.error{font-size:11px;line-height:1.5}.hint{color:#77827f}.interim{color:#d35f3f;font-style:italic}.error{color:#ad321f}.streaming-divider{display:flex;align-items:center;gap:10px;margin:17px 0 10px;color:#83908c;font:500 8px DM Mono,monospace;letter-spacing:.1em}.streaming-divider:before,.streaming-divider:after{height:1px;flex:1;content:"";background:#d9d3c8}.streaming-mic-button{width:100%;min-height:62px;display:flex;align-items:center;justify-content:center;gap:12px;padding:10px 15px;border:1px solid #173b38;color:#173b38;background:transparent;text-align:left}.streaming-mic-button:hover{background:#eef1e8}.streaming-mic-button.live{border-color:#d35f3f;color:#fff;background:#d35f3f;animation:pulse 1.3s infinite}.streaming-mic-button:disabled{cursor:not-allowed;opacity:.45}.streaming-mic-button>span:last-child{display:grid;gap:3px}.streaming-mic-button strong{font-size:12px}.streaming-mic-button small{font:8px DM Mono,monospace;opacity:.68}.streaming-icon{width:31px;height:31px;display:grid;flex:0 0 auto;place-items:center;border:1px solid currentColor;border-radius:50%;font:500 8px DM Mono,monospace}.streaming-interim{padding:9px 11px;background:#f2e7de}.conversation-card{min-height:680px;display:flex;flex-direction:column}.conversation-head{padding:28px 32px;display:flex;justify-content:space-between;border-bottom:1px solid #ded8ce}.empty-state{flex:1;display:grid;place-content:center;justify-items:center;padding:30px;text-align:center;color:#7a8682}.empty-state strong{margin-top:18px;color:#324b48;font-size:18px}.empty-state p{max-width:390px;font-size:13px;line-height:1.6}.wave{height:52px;display:flex;align-items:center;gap:5px}.wave i{display:block;width:4px;height:18px;background:#d35f3f;animation:wave 1s ease-in-out infinite alternate}.wave i:nth-child(2),.wave i:nth-child(4){animation-delay:.2s}.wave i:nth-child(3){animation-delay:.4s}.timeline{flex:1;padding:28px 32px;overflow-y:auto}.timeline article{max-width:76%;margin-bottom:22px}.timeline article.caller{margin-left:auto}.timeline article>span{display:block;margin-bottom:6px;color:#83908c;font:9px DM Mono,monospace;letter-spacing:.14em}.timeline article.caller>span{text-align:right}.timeline article p{margin:0;padding:15px 17px;background:#ebe7dd;line-height:1.7;font-size:14px}.timeline article.assistant p{color:#eef5ec;background:#173b38}.timeline article small{display:block;margin-top:6px;color:#8b9692;font:9px DM Mono,monospace}.decision-bar{display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid #ded8ce;background:#f2efe7}.decision-bar div{padding:16px 20px;border-right:1px solid #ded8ce;overflow:hidden}.decision-bar span{display:block;color:#87918e;font:9px DM Mono,monospace}.decision-bar strong{display:block;margin-top:5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:11px}.view-heading{width:min(1380px,calc(100% - 48px));margin:0 auto;padding-top:34px}.view-heading h2{margin:0;font-size:clamp(30px,4vw,44px);line-height:1.05;letter-spacing:-.05em}.view-heading p:last-child{max-width:760px;margin:12px 0 0;color:#64716d;font-size:13px;line-height:1.7}.management-page{width:min(1480px,calc(100% - 48px));margin:0 auto;padding-top:34px}.page-heading{display:flex;align-items:end;justify-content:space-between;margin-bottom:35px;padding-bottom:25px;border-bottom:1px solid #cfc8bc}.page-heading h2{margin:0;font-size:clamp(30px,4vw,48px);line-height:1;letter-spacing:-.06em}.page-heading p:last-child{margin:15px 0 0;color:#64716d}.page-heading>strong{color:#d35f3f;font:500 34px DM Mono,monospace}.page-heading>strong small{color:#7c8985;font-size:10px;text-transform:uppercase}.management-grid{display:grid;grid-template-columns:minmax(330px,430px) 1fr;gap:18px;align-items:start}.editor-card,.list-card{border:1px solid #d7d1c5;background:#faf8f2;box-shadow:0 18px 50px #1832300f}.editor-card{position:sticky;top:18px;padding:28px}.editor-heading,.list-heading{display:flex;align-items:start;justify-content:space-between}.editor-heading{margin-bottom:25px}.editor-heading h3,.list-heading h3{margin:0;font-size:20px;letter-spacing:-.035em}.editor-card>label,.split-fields label{display:grid;gap:7px;margin-top:16px;color:#65736f;font:500 10px DM Mono,monospace;letter-spacing:.08em;text-transform:uppercase}.editor-card input,.editor-card select,.editor-card textarea{width:100%;padding:12px 13px;border:1px solid #cfc8bc;border-radius:0;outline:none;color:#173432;background:#fff;text-transform:none}.editor-card textarea{line-height:1.55;resize:vertical}.editor-card input:focus,.editor-card select:focus,.editor-card textarea:focus{border-color:#d35f3f;box-shadow:inset 3px 0 #d35f3f}.split-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.slug-status{grid-template-columns:1.4fr .8fr}.text-button,.row-action{padding:7px 10px;border:1px solid #cfc8bc;color:#52635f;background:transparent;font-size:10px}.text-button:hover,.row-action:hover{border-color:#173b38;color:#173b38}.text-button:disabled{opacity:.4;cursor:wait}.file-action{display:inline-flex;align-items:center;cursor:pointer}.file-action:hover{border-color:#173b38;color:#173b38}.file-action input{position:absolute;width:1px;height:1px;overflow:hidden;opacity:0;pointer-events:none}.import-success{margin:16px 30px 0;padding:10px 12px;color:#365424;background:#e1e9cd;font-size:11px}.primary-action,.secondary-action{border:0;color:#fff;background:#173b38;font-weight:700}.primary-action{width:100%;margin-top:19px;padding:13px}.primary-action:disabled{opacity:.5;cursor:wait}.secondary-action{padding:9px 15px}.secondary-action:disabled{opacity:.5;cursor:wait}.danger-action{padding:9px 15px;border:0;color:#fff;background:#ad321f;font-weight:700}.danger-action:disabled{opacity:.5;cursor:wait}.form-error{margin:16px 0 0;color:#ad321f;font-size:12px;line-height:1.5}.recording-card .data-state{min-height:0;padding:28px 30px}.recording-controls{display:grid;gap:14px;padding:24px 30px 28px}.recording-player{width:100%}.recording-actions{display:flex;flex-wrap:wrap;gap:10px}.recording-confirm{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:12px 14px;background:#f6ece9}.recording-confirm p{flex:1 1 100%;margin:0;color:#ad321f;font-size:12px;line-height:1.5}.list-card{min-width:0}.list-heading{padding:28px 30px;border-bottom:1px solid #ded8ce}.data-state{min-height:400px;display:grid;place-content:center;justify-items:center;padding:40px;text-align:center;color:#74817d}.data-state strong{color:#314a47}.data-state p{max-width:390px;font-size:12px;line-height:1.6}.error-state strong{color:#ad321f}.spinner{width:28px;height:28px;border:2px solid #c9d0ca;border-top-color:#d35f3f;border-radius:50%;animation:spin .8s linear infinite}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse}th{padding:12px 14px;color:#7a8783;background:#f1eee6;font:500 9px DM Mono,monospace;letter-spacing:.1em;text-align:left;text-transform:uppercase}td{padding:17px 14px;border-top:1px solid #e4ded4;color:#334c49;font-size:12px;vertical-align:middle}td strong,td small{display:block}td small{margin-top:4px;color:#84908d}.mono{font-family:DM Mono,monospace;white-space:nowrap}.badge{display:inline-block;padding:5px 7px;color:#4f5d59;background:#e5e2d9;font:500 9px DM Mono,monospace;white-space:nowrap}.badge[data-status=booked],.badge[data-status=approved]{color:#365424;background:#e1e9cd}.badge[data-status=checked_in]{color:#145463;background:#d8e9e9}.badge[data-status=cancelled],.badge[data-status=retired]{color:#75402f;background:#f0ddd5}.template-list{padding:0 30px}.template-list article{padding:24px 0;border-bottom:1px solid #ded8ce}.template-list article:last-child{border-bottom:0}.template-list article header{display:flex;align-items:center;justify-content:space-between;margin-bottom:15px}.template-list article header>div{display:flex;gap:9px;align-items:center}.template-list code{color:#596a66;font:500 11px DM Mono,monospace}.template-list article>strong{display:block;font-size:15px}.template-list article>p{margin:10px 0;color:#586966;font-size:13px;line-height:1.7}.template-list footer{display:flex;flex-wrap:wrap;gap:5px;align-items:center}.template-list footer span{padding:4px 7px;color:#687773;background:#ebe8e0;font-size:9px}.template-list footer small{margin-left:5px;color:#87928f}.row-actions{display:flex;gap:5px;flex-wrap:wrap}.row-actions-cell{white-space:nowrap}.row-actions-cell .row-action{margin-left:4px}.row-action.danger:hover{border-color:#ad321f;color:#ad321f}.row-action.play-action{border-color:#173b38;color:#173b38;font-weight:600}.row-action.play-action:disabled{opacity:.4;cursor:not-allowed}.row-action:disabled{opacity:.4;cursor:not-allowed}.row-action.approve-action{border:0;color:#fff;background:#173b38;font-weight:600}.row-action.approve-action:disabled{opacity:.4;cursor:not-allowed}.render-preview{margin:10px 0;padding:12px 14px;background:#e1e9cd;color:#33502c;font-size:13px;line-height:1.7}.render-preview[data-complete=false]{background:#f4dfd5;color:#75402f}.render-preview .render-label{display:inline-block;margin-right:8px;padding:2px 6px;background:#173b381a;font:500 9px DM Mono,monospace;letter-spacing:.1em}.render-preview em{display:block;margin-top:5px;font-style:normal;font-size:10px;opacity:.75}.badge[data-validity=expired]{color:#75402f;background:#f0ddd5}.badge[data-validity=scheduled]{color:#145463;background:#d8e9e9}.badge[data-validity=active]{color:#365424;background:#e1e9cd}.repeater{margin-top:18px;padding:0;border:0}.repeater legend{padding:0;margin-bottom:4px;color:#65736f;font:500 10px DM Mono,monospace;letter-spacing:.08em;text-transform:uppercase}.repeater-item{margin:8px 0;padding:12px;border:1px solid #ded8ce;background:#f4f1ea}.repeater-item .text-button{margin-top:8px}.repeater>.text-button{margin-top:4px}.data-grid{grid-template-columns:minmax(360px,470px) 1fr}.source-list{padding:0 30px}.source-card{padding:24px 0;border-bottom:1px solid #ded8ce}.source-card:last-child{border-bottom:0}.source-card>header{display:flex;align-items:start;justify-content:space-between;gap:10px;margin-bottom:15px}.source-card>header>div{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.source-card code{color:#596a66;font:500 13px DM Mono,monospace}.source-card>header small{color:#84908d}.pipeline{display:grid;grid-template-columns:1fr auto 1fr auto 1fr;gap:10px;align-items:start}.pipeline-arrow{align-self:center;color:#a9b4af;font-size:18px}.pipeline-stage{min-width:0;padding:14px;border:1px solid #ded8ce;background:#f4f1ea}.stage-label{margin:0 0 10px;color:#52635f;font:500 10px DM Mono,monospace;letter-spacing:.1em}.stage-empty,.stage-note{margin:8px 0 0;color:#84908d;font-size:10px;line-height:1.5}.variable-chip,.field-chip{margin-bottom:8px;padding:9px 11px;background:#fff;border:1px solid #e4ded4}.variable-chip .mono,.field-chip .mono{display:block;font-size:11px;color:#596a66}.variable-chip strong{display:inline-block;margin-top:3px;font-size:13px}.variable-chip small,.field-chip small{display:block;margin-top:2px;color:#84908d;font-size:10px}.variable-chip .ask-text{margin:6px 0 0;color:#586966;font-size:11px;line-height:1.55}.field-chip em{display:inline-block;margin-top:5px;padding:3px 6px;font-style:normal;font-size:9px;color:#365424;background:#e1e9cd}.field-chip[data-speakable=false] em{color:#75402f;background:#f0ddd5}.field-chip[data-speakable=false]{opacity:.75}.endpoint{margin:0;font-size:12px;word-break:break-all;line-height:1.8}.endpoint b{color:#d35f3f;font-weight:600}@media(max-width:1200px){.pipeline{grid-template-columns:1fr}.pipeline-arrow{transform:rotate(90deg);justify-self:center}.data-grid{grid-template-columns:1fr}}@keyframes wave{to{height:46px}}@keyframes pulse{50%{box-shadow:inset 0 0 0 3px #ffffff2e}}@keyframes spin{to{transform:rotate(360deg)}}@media(max-width:850px){.shell .sidebar{--sidebar-width: 64px}.shell .brand-text,.shell .nav-label{display:none}.shell .nav-heading{visibility:hidden;margin:6px 0 0;height:5px}.shell .sidebar-foot{flex-direction:column;gap:10px;padding-inline:0}.shell .status em,.collapse-toggle{display:none}.workspace{grid-template-columns:1fr}.conversation-card{min-height:560px}.management-grid{grid-template-columns:1fr}.editor-card{position:static}}@media(max-width:520px){.workspace{width:calc(100% - 24px)}.control-card,.conversation-head,.timeline{padding:22px}.decision-bar{grid-template-columns:1fr}.decision-bar div{border-right:0;border-bottom:1px solid #ded8ce}.management-page{width:calc(100% - 24px);padding-top:35px}.page-heading{align-items:start}.page-heading>strong{display:none}.editor-card,.list-heading,.template-list{padding-left:20px;padding-right:20px}.split-fields{grid-template-columns:1fr;gap:0}}